Complaints Policy

Last updated: September 26, 2026

We want every homeowner to have a good experience. If something goes wrong, we want to hear about it.

Complaints About Our Service

If you're unhappy with how we handled your call, your information or your referral, contact us:

• Email: quotes@bathroomrenovationssarnia.ca
• Phone: 226-407-6015

Tell us your name, your town, the date you contacted us and what went wrong. We'll confirm we've received your complaint within 2 business days and try to resolve it within 14 days.

Complaints About a Contractor

Your contract is with the contractor, so start by raising the problem with them directly and in writing. Most issues get sorted out that way.

If that doesn't work, tell us. We can't settle disputes between you and a contractor, but we take every complaint seriously. We'll contact the contractor, and we remove contractors from our network if they don't meet our standards.

Other Help

• Consumer Protection Ontario can help with complaints about home renovation contracts. Visit ontario.ca/consumerprotection.
• The City of Sarnia or your township's building department can help with permit and building code questions.
• WSIB can confirm whether a contractor holds a valid clearance certificate.